These Terms & Conditions ("Terms") govern your access to and use of the website, booking platform, mobile features, and related services (collectively, the "Services") provided by iRide360™ Luxury Transportation ("iRide360," "we," "our," or "us").

Please read these Terms carefully before using the Services. By accessing or using our Services, you agree to be legally bound by these Terms. If you do not agree, you should not access or use the Services.

These Terms create a binding agreement between you ("User," "Client," or "you") and iRide360.

1. Nature of Our Services

iRide360 operates a technology and booking platform that allows users to request and schedule luxury ground transportation. Transportation services may be provided by independent chauffeurs, affiliate transportation companies, or licensed third-party providers ("Transportation Partners").

Unless otherwise stated in writing, iRide360 is not a transportation carrier and does not directly operate vehicles.

2. Eligibility & Account Responsibilities

To use most features, you must:

Be at least 18 years of age
Provide accurate and complete information
Maintain valid payment details
Keep your account credentials secure

You are responsible for all activity under your account.

We reserve the right to suspend or terminate access if account information is inaccurate or if Terms are violated.

3. License to Use the Platform

iRide360 grants you a limited, non-exclusive, non-transferable license to access and use our Services for personal, lawful purposes.

You may not:

Copy, modify, or resell any part of the platform
Reverse engineer or attempt to extract source code
Use automated scripts to scrape data
Interfere with system performance or security

All rights not expressly granted remain the property of iRide360.

4. Intellectual Property

All branding, content, graphics, logos, software, and materials available through the Services are owned by iRide360 or licensed partners.

You may not reproduce, distribute, or exploit any materials without written permission.

If you submit feedback, reviews, or content through the platform, you grant iRide360 permission to use such content for business and promotional purposes.

5. Booking & Service Policies

Booking Confirmation

Your reservation is confirmed only after a confirmation email is sent to the email address provided at booking.

Driver Details

Driver and vehicle information are typically sent approximately 12 hours prior to pickup and may change due to operational needs.

Additional Stops

Additional stops should be added during booking. To modify stops after confirmation, please contact support.

Flight Tracking & Airport Pickups

Airport grace periods begin at the actual flight landing time. Drivers monitor flight status based on the information provided during booking.

6. Changes, Cancellations & No-Shows

Changes

You can change your pickup time, address or vehicle online up to 6 hours before pickup. Inside 6 hours, please call dispatch at (833) 743-3360. The price adjusts to match the updated trip.

Cancellations

24 hours or more before pickup: free, with a full refund to your original payment method.
Less than 24 hours before pickup: non-refundable. The full amount paid, including gratuity, is charged.

No-Shows

A booking is a no-show if you are not at the pickup location and we cannot reach you by the end of the complimentary wait: 15 minutes after the scheduled time for standard pickups, or 60 minutes after landing for airport arrivals. Before releasing the vehicle, your chauffeur and dispatch will try to reach you by phone and text. No-shows are non-refundable.

Cancelled Flights

If your airline cancels your flight, let us know before your scheduled pickup and we will cancel your ride free of charge or rebook it, even inside 24 hours.

Refunds

Eligible refunds are returned to the card used at booking and usually appear within 5–10 business days, depending on your bank.

7. Pricing & Payments

Use of the Services may result in charges ("Charges") for transportation services.

By booking, you agree that:

Prices include tolls and taxes. Gratuity is optional, chosen by you at checkout, and goes to your chauffeur.
Charges are processed using your saved payment method.
Additional services, waiting time, or trip changes may result in added fees.
Promotional discounts may vary by user and do not guarantee equal pricing.

Payments are considered final unless otherwise required by law.

8. Vehicle Care & Cleaning Fees

You are responsible for damage or excessive cleaning required due to actions during your trip. Verified repair or cleaning costs may be charged to your payment method.

9. Messaging & Communications

By creating an account, you consent to receiving service-related SMS or email notifications such as:

Booking confirmations
Driver updates
Ride reminders

You may opt out of promotional messages, but essential service communications may still be sent.

10. Third-Party Services

Our platform may include integrations or links to third-party tools or services. iRide360 is not responsible for the policies or content of external providers.

11. Limitation of Liability

To the fullest extent permitted by law:

iRide360 is not liable for indirect, incidental, or consequential damages.
Transportation services are provided by independent partners.
Total liability related to Services will not exceed $500 USD or the total amount paid for the specific booking, whichever is less.

Nothing in these Terms limits rights that cannot legally be waived under applicable law.

12. Indemnification

You agree to defend and hold harmless iRide360 and its affiliates from claims or damages arising from:

Your misuse of the Services
Violation of these Terms
Damage caused during transportation services

13. Dispute Resolution & Arbitration

Any disputes arising from these Terms or the Services will be resolved through binding arbitration under applicable U.S. arbitration rules, except where prohibited by law.

You agree to waive the right to participate in class actions or jury trials where permitted.

14. Updates to Terms

We may modify these Terms at any time. Updated versions become effective upon posting. Continued use of the Services indicates acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

16. General Provisions

These Terms do not create any partnership or employment relationship.

If any section is found unenforceable, the remainder will continue in effect.

Failure to enforce a provision does not waive our rights.

17. Contact Information

For questions about these Terms, please contact:

Email: Support@iride360.com

Terms & Conditions of Use